The Quality Management System implemented by ITGest puts the quality of its operations at the top of its priorities because it believes that it generates value. We understand quality in a way that is based on a relationship of truth, loyalty and dedication between the main agents in our field of activity: Customers, Shareholders, Suppliers, Partners, Employees and Society in general.
We assess the compliance determined by the Organization through continuous internal processes, guaranteeing the Client a service designed according to ethically correct standards, procedures and norms, in order to obtain the best result in terms of purpose, with adequate price and service levels.
Through exhaustive and regular monitoring of a matrix of indicators, the organization seeks to continuously improve its production and organizational processes, in order to reach new levels of quality and thus meet its objectives of excellence.
The organization aims to be the guarantor of quality, namely for:
– Clear definition of the organization, objectives, functions, tasks and internal procedures and establishment of performance indicators, based on the following assumptions;
– Continuous improvement of all processes;
– Sustained development of its services;
– Anticipating and responding to customer needs and expectations by improving the capacity, quality and reliability of products and services;
– Ensuring compliance with legal requirements, standards and other regulations applicable to our area of activity, as well as others to which we voluntarily adhere;
– To manage human resources in a dynamic and encouraging way, encouraging constant improvement in productivity and employee satisfaction;
– Promote a safe working environment;
– Complying with the requirements of the NP EN ISO 9001 standard and promoting continuous improvement in the effectiveness of the Management System.